FAQs

Who is voxfurniture.ae?

ONLINE STORE

VOX Furniture UAE is an online store selling directly to the customer, online. We list an extensive range of products on the site detailing pricing, descriptions, sizes and pictures & videos for your ease of browsing. All of the products are guaranteed for workmanship and quality. We ship country-wide. FAST, EASY ONLINE SHOPPING for those who don’t have the time for busy shopping malls.

RETAIL OUTLET/ SHOWROOM

VOX Furniture UAE also has a retail store at Dubai Festival Plaza, Jebel Ali, Dubai, UAE. We offer interior solutions that include - furniture, building material and accessories for families with babies, toddlers and young children. We also offer interior designing services through our VR tool called VOXBOX.

How do I shop on voxfurniture.ae?

Select a category in the top menu and browse through to subcategories. You can click through for more information on each product and add to cart. The Cart is shown at the top right where you can click to view cart at any time or checkout when you are ready. Enter your details and make payment via credit card.

What payment options do you offer?

We accept all UAE credit cards by Visa/Mastercard with 3D secure enabled.

Where does voxfurnitue.ae deliver to?

  • Furniture items ABOVE AED 2500 before or after discount: Free delivery and installation of furniture to main city centers: Dubai, Abu Dhabi, Sharjah, Al Ain, Umm Al Quwain, Fujairah, Ras Al Khaimah.
  • Furniture items BELOW AED 2500 before or after discount: Additional charges apply. Delivery charges vary from Emirate to Emirate in UAE.
  • Remote areas will incur an additional delivery surcharge. Whether a certain area can be termed as 'remote' or not will be decided from case to case basis.
  • Furniture will be delivered to your physical address. Our team will install it free of cost. You may choose to assemble it by yourself too, if you wish.
  • We offer free installation services for furniture. Depending on the timings of delivery, this may be done the same day or later days.
  • Additional charges apply for delivery & installation of building materials like wall, ceiling & façade panels, flooring, skirting: For delivery and installation of building materials like decorative wall panels - indoors and outdoors, flooring, skirtings and ceilings, additional charges apply as per the quantities and scope of work needed. This is discussed and decided with the buyers.
  • Additional charges for delivery apply for loose decorative items, furniture pieces and any other item that is less than AED 2500 in value before or after discounted price. You may choose to collect it yourself from our store or the warehouse. We would be happy to assist in case you need help.
 Can I change my shipping address or time of delivery?
The couriers will attempt to deliver your parcel between Monday to Friday, 9am to 5pm. You are welcome to let us know which days suit you for delivery. Shipping addresses can only be changed prior to dispatch. Please write to us at customercare@voxfurniture.ae or call/ message on +971-50-8335751.

Are the products under warranty?

We offer 2 years of warranty. All products are guaranteed for workmanship and quality. Please report any flaws within 48 hours of receiving the order.
 

What happens if I don’t like what I ordered?

If you have purchased an in-stock item and have changed your mind within 7 days, you are welcome to return it for a full refund less the relevant shipping fees. Returns (as per our returns policy) are only accepted if the item is still in its original packaging and original condition. The refund will be processed once the item has been received back in its original condition. Please advise us in advance of any intended returns so that we may authorize the return and arrange for the collection (if applicable). Write to us at customercare@voxfurniture.ae
 

How long until delivery?

In stock items are delivered in 3-5 working days. All other shipments have a lead time of 90 days from the date of purchase. In case of unforeseen circumstance, any delay will be duly notified to you. However, VOX Furniture UAE or VOX Furniture Trading LLC cannot be held responsible in such circumstances.
If you require any assistance with your order please write to us at customercare@voxfurniture.ae